At Organiva Living Co, we want every order to arrive safely and exactly as expected. If you experience an issue with your order, our support team is here to help. Please review the policy below before placing your order.

Damaged, Defective, or Incorrect Items

Orders are typically delivered within 10-15 business days. We kindly ask that you inspect your package as soon as it arrives.

If your item arrives damaged, broken, defective, or different from what you ordered, please contact us within 2 calendar days of delivery.

To help us resolve the issue quickly:

• Contact our support team within 2 calendar days of delivery.
• Provide clear video evidence showing the issue with the item, along with your order details.
• Claims submitted after the 2-day period may not be eligible for a refund.

Refund Processing

Once we receive your claim and supporting video, our team will carefully review it within 3 business days.

If your claim is approved:

• You will receive a 100% full refund for the eligible order.
• The refund will be issued to your original payment method.
• Depending on your payment provider, the refund may take approximately 5–10 business days to appear in your account.

No Physical Returns Required

To keep the process simple and convenient, physical product returns are not required or accepted for eligible damaged, defective, or incorrect-item claims.

Please do not mail any products back to us unless specifically instructed by our support team.

Order Cancellations & Address Changes

Cancellations:
Orders may be canceled within 15 minutes of purchase. After an order has been processed, cancellation may no longer be possible.

Address Changes:
Please carefully review your shipping information before completing your purchase. If you notice an address error, contact us as soon as possible before your order ships, and we will do our best to assist you.

Out-of-Stock Items:
In the rare event that an item becomes unexpectedly unavailable, we will issue a 100% full refund to your original payment method.

Need Help?

We're always happy to assist. Our customer support team is available 24/7.

For questions, order issues, or refund requests, please contact us through:

Email: organivaofficial@gmail.com
WhatsApp: +1 601-875-8531

When contacting us about a damaged, defective, or incorrect item, please include your order details and clear video proof so we can assist you as quickly as possible.

Thank you for choosing Organiva Living Co.